As retail experts we work with clients to provide practical and custom solutions. Our consulting practice is focused in four key areas:
- Strategy — We help create winning strategies for retailers and suppliers to the retailing industry. We are experienced in guiding companies through the strategic planning process to achieve fresh insights and solutions. Our approach is effective for the company’s overall strategy as well as for its strategic business units.
- Customer Experience — We help companies develop a unique, consistent and sustainable customer experience that aligns strategy and positioning with execution to win with customers. Our combination of proprietary analytical frameworks and deep expertise helps clients identify opportunities to enhance and differentiate their ongoing relationship with their target customers.
- Performance — We evaluate and optimize retail concepts, strategies, and businesses. Our retail and consulting experience provide an excellent foundation for assessing retail concepts and businesses. This includes feasibility assessment of start ups and new concepts, performance improvement for existing concepts, and due diligence activities as part of mergers and acquisitions.
- Intelligence — We provide critical research, information and insights on the retail industry. We maintain an active list of the newest and best retail concepts, formats, and processes. We identify and evaluate retail best practices.
Our expertise and process applies across all retail and service segments (food, hard lines, soft lines) and to all channels of retailing, including stores, shopping malls, direct marketing and e-commerce.